Service FAQ

IS SHIPPING REALLY FREE?

Yes! We offer free shipping on all orders.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 1-3 business days for processing orders. After this, 10-15 business days for delivery.

WILL YOU EMAIL ME WHEN MY ORDER IS SHIPPED OUT?

You will get a confirmation email when you have placed your order, and another when your order is on its way!

DO WE GET A TRACKING NUMBER AFTER WE ORDER?

Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.

HOW CAN I PAY FOR MY ORDER?

We currently accept Credit Card, Bank Transfers and PayPal payments.

I ORDERED MORE THAN 1 ITEM, WHY DID I RECEIVE 1?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

CAN I CANCEL OR CHANGE MY ORDER?

You have 30 minutes to cancel your order once it has been placed. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.

CAN I REFUND OR EXCHANGE MY ORDER?

Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.

WHY IS MY ORDER CANCELED AND REFUNDED?

When your order is foreseen to have an unacceptable delay, we cancel the order and immediately refund you. Orders typically ship within 1-3 business days. In the unfortunate event that our store shows a product is in stock, but it actually is not, you will be refunded automatically. As soon as the product is back in stock, you will be notified and can order again.

TAXES & DUTIES

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

HOW TO CONTACT US?

If you have a question about your order or just want a general chat, you can email us at shop@searchlite.eu. We aim to get back to you within 24 hours on weekdays.